Refund policy
Last Updated: 02/25/2026
At Vantyx, each item is made specifically for you once your order is placed. Because of this, we do not accept general returns or exchanges.
Please review the policy below carefully.
Defective, Damaged, or Incorrect Items
If your item arrives:
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Damaged
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Defective
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Misprinted
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Incorrect
You must contact us within 7 days of receiving your order.
To submit a claim, email wearvantyx@gmail.com with:
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Your order number
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Clear photos of the issue
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A brief explanation of the problem
If your claim is approved, we will send a replacement or issue a refund to your original payment method.
Claims submitted after 7 days of delivery may not be eligible for review.
Lost Packages
If your package appears lost in transit, please contact us within 7 days of the estimated delivery date so we can investigate.
Non-Returnable Items
Because all items are made-to-order, we do not accept returns or exchanges for:
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Incorrect size ordered
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Change of mind
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Address entered incorrectly at checkout
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Sale items
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Gift cards
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Custom or personalized items printed as ordered
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Items returned more than 7 days after delivery
For hygiene reasons, tights, underwear, pajamas, swimsuits, socks, and masks are also non-returnable.
Please double-check sizing charts and shipping details before placing your order.
Order Cancellations
Orders may only be canceled if they have not yet entered production.
If you need to cancel your order, contact us immediately at wearvantyx@gmail.com. Once production has started, orders cannot be canceled.
Refund Processing
If your refund is approved:
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Refunds are issued to your original payment method
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Please allow up to 10 business days for processing
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Your bank or card provider may take additional time to post the refund
If you have any questions, please contact us at: